This is a sensitive part of the implementation.
In this phase the star users get to play.
The experienced users play a vital role in this phase of implementation.
The first major step in this 2-5 day process is to create a testing environment at the site.
Systems with the most extensive customizations exhibit the fewest problems in beta testing because they have been checked so extensively during development.
The IT team focuses on how to implement and support the system.
The success or failure, strengths and shortcomings during the beta testing attempt determines the backup resources that are necessary.
All this must be done with the full participation of the customer. The customer must verify the integrity of the data transfer.
With some implementation methodologies this is the beginning of knowledge transfer, with the customer IT staff performing a beta implementation.
What kind of training will be paramount when the time comes for the vendor/consulting Services Company to leave the premises.
Tuesday, July 8, 2008
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