Pre-implementation phase is nearly an endgame in picking the software. This is the phase where the software selection occurs. The selection criteria should be sharp and with the help of some references you will be able to identify the established vendors.
The selection is based upon following criteria:
a. Scalability of software
b. Toolset flexibility for customization
c. Stability of the existing CRM application code
d. Compatibility of the CRM application with legacy systems and Internet systems
e. Level of technical support available during and after the implementation
f. Upgrade support
g. Availability of additional modules such as EMA complementary to SFA
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